You recently bought an item of clothing from a shop

IELTS GT Writing Task 1 (Letter Writing) Sample:

You should spend about 20 minutes on this task.

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange of the item.

You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear Sir or Madam,

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Model Answer: 

Dear Sir or Madam,

Last week I bought a formal shirt from your clothing store but found it faulty after reaching home. And when I took it back to your store for a change on the same day, the assistant denied the change or refund!

The assistant asserted that products once sold will never be interchanged or refunded. I was astonished that you do not change the sold products if they are found faulty! It is even against the consumer rights specifically mentioned in the law. Surprisingly, your sales-persons did not mention that to me when I purchased it!

I think you should revise the policy to comply with the law.
In fact, at times this is impossible to check all the items people buy. They might be in a hurry or the fault might be hard to find at the store. The shirt I bought had some irremovable black marks that I failed to notice during my purchase.

Therefore, I will highly appropriate if you kindly exchange the shirt or refund me the purchase amount so that I could buy a new one from a different outlet. In case you deny that I will have no option but to seek professional advice from a lawyer as this is not about money, but about my rights as a consumer.

Yours faithfully,

Roger Nick.