Bank asking you to acknowledge receipt of a new bank card

IELTS GT Writing Task 1 (Letter Writing) Sample:

You should spend about 20 minutes on this task.

You have received a letter from your bank asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Write a letter to the bank's head office. In your letter:

     - explain why you are writing
     - express concern about the missing card
     - ask them what they intend to do

You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear .....,

Model Answer:

Dear Mr Alfresco,

I am writing to inform you that I received a letter from your bank yesterday that asks me to acknowledge my receipt of a new bank card. Unfortunately, the card was missing after I opened the envelope, though the envelope seems intact.

I do not know how it happened or is it a mistake, but surely this is serious. It makes me worried about the safety of my bank card which is missing even before I received it. I express my concern about the missing card and if someone else gets the card, it might be a disaster.

So, I would like you to freeze the card transaction on my savings account for next few days until you issue me another card. It would be helpful for me to protect my account. And you also should take necessary steps to make the process of delivering bank cards stringent in terms of security and reliability.

Yours sincerely,

David Muller

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IELTS Letter Writing

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