Skip to main content

Posts

Showing posts with the label complaints

Write letter to shop manager about problem with kitchen equipment

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: describe the problem with the equipment explain what happened when you phoned the shop explain what you would like the manager to do You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir or Madam, Model Answer: Dear Sir or Madam, I wish that I didn’t have to write this letter to you, but I just couldn’t help it. Having lived in the same neighbourhood, I have always visited your shop to buy different kinds of equipment to meet my household needs. But, after buying a kitchen oven from your shop recently, I am not too sure if I could rely upon your store anymore. And, the reason for this being is my technician just couldn’t g...

You recently had your computer fixed

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter:      - describe the situation      - explain why you are dissatisfied      - say what you want the manager to do. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Mr ......., Model Answer: Dear Mr Michel, I recently took your service to fix my computer here in Auckland. But I am still experiencing the problems and I am actually dissatisfied with the service your shop provided me. For the last couple of weeks, my computer rebooted all of a sudden and I took it to your repair shop. I also experienced problems with the graphics card and LAN card which I reported to t...

Write a letter to the manager of the hotel

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter:      - give details of what was wrong      - explain what you had to do to overcome the problem at the time      - say what action you would like the manager to take You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir, Model Answer: Dear Sir, I would like to notify you that I stayed at your hotel in Munich from 25th to 27th January and had a very bad experience as the room heating system was inadequate. I regret my decision to stay at your hotel and in reality, I am disappointed with the experience. During my stay, ...

You ordered a new chequebook from your bank

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You ordered a new chequebook from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the chequebook. Ask how much longer you will have to wait and ask the manager what action he will take over this matter. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir or Madam, Model Answer: Dear Sir or Madam, It is a regret that I am writing this complaint letter to your well-reputed bank. I have a savings account with your bank and had ordered a chequebook two weeks ago. I am yet to receive the chequebook. I think this is the sign of a poor service to the clients. In fact, a chequebook should not take so long to be delivered, not especially for a large and renowned bank like yours. I was told that I would get ...

You eat at your college cafeteria every lunchtime

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You eat at your college cafeteria every lunchtime. However, you think it needs some improvements. Write a letter to the college magazine. In your letter,      - explain what you like about the cafeteria      - say what is wrong with it      - suggest how it could be improved You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear ......, Model Answer: Dear Mrs Harper, I am a student of the Abbey Wood National College and dine at the college cafeteria almost every day. The is a nice place and I love eating my meals here very much. However, I would like to point out areas where it requires improvements. The food quality is up to the mark but I have some objections to the seating arrangements. It should be more organised and cleaned every time a batch of studen...

You have just bought a new mobile phone from a website

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter:      - introduce yourself      - explain the situation      - state what action you want to be taken You should write at least 150 words. You do NOT need to write your own address. Model Answer: Dear Sir or Madam, I am Jim Warren, writing to complain about a faulty mobile phone that I was delivered after my purchase from your online store. I bought a mobile phone (iPhone 5S, 32 GB, white colour) from your website yesterday and my order number is PSU-45F45. Just after I received the package, I noticed that the phone was not in a sealed pack. Besides, the phone has some visible scratch marks on its back and on the front glass, and that was not supposed to happen...

Airport is going to be constructed near your town

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. A new airport is going to be constructed near your town and you are unhappy about this. Write a letter to your local newspaper and say:      - how you heard about the airport      - how it is going to be a problem      - what do you think should be done about it You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear ..... ,  Model Answer: Dear Mr Aaron Luke, I am Mason Leon, a resident of the Cantberry district, Juvenile town, writing to express my view against the decision of building a new airport near the town.  Recently, I came to know from a local newspaper that a new airport will be constructed near our town. I am deeply sad about the matter and worried about the consequences. If a new airport is built near the town, we will experience diffe...

You have recently ordered an item through the Internet

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You have recently ordered an item through the Internet, but you are not happy with the product. Write to the company. In your letter:      - describe what you purchased      - explain why you are not happy with the product      - tell them what you would like them to do about the situation You should write at least 150 words. You do NOT need to write your own address. Model Answer: Dear Sir or Madam, I know it is not fashionable to complain about any purchased item from an online store, but I think I should inform you about a product I have recently bought from your website. I purchased a sound system from your online store on 29th January and it cost me $90. My order number is VT-43432SA. I am not happy with the real product that I was delivered. There are some issues with the amplification system and the sound quality...

Bank asking you to acknowledge receipt of a new bank card

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You have received a letter from your bank asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter:      - explain why you are writing      - express concern about the missing card      - ask them what they intend to do You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear ....., Model Answer: Dear Mr Alfresco, I am writing to inform you that I received a letter from your bank yesterday that asks me to acknowledge my receipt of a new bank card. Unfortunately, the card was missing after I opened the envelope, though the envelope seems intact. I do not know how it happened or is it a mistake, but surely this is serious. It makes me worried ab...

Write a letter to railway authorities for the revised timetable

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. The train you take to work no longer stops at your station. Write a letter to railway authorities for the revised timetable. In your letter:      - introduce yourself      - what are the problems caused due to the changes?      - what do you suggest them to do? You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir/Madam, Model Answer: Dear Sir/Madam, I am Karan Gomez, a regular commuter of the Duranto Express train that runs between Bangaon to Kolkata. Recently, I have found that the train schedule has been changed and it no longer stops at the Bhubaneswar station. It is causing serious trouble for me and hundred other commuters like me. In fact, I did not have the idea that the train schedule might be changed and even there was no prior notice of the ...

You are unhappy about a plan to make your local airport bigger

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter:       - explain where you live       - describe the problem       - give reasons why you do not want this development. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follow; Dear ..., Model Answer 1: Mr John Miller, Editor-in-chief, The Daily People's Opinion Manchester, UK. I am Sarah Simpers, a resident of the Manchester City, writing to express my concern about a recent decision to expand the local airport. As I live near the local airport, I am aware of the constant noise and security issues that people in this locality have to face every day. The elderly and ...

Your neighbours have a dog that is noisy at night

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. Your neighbours have a dog that is noisy at night. You can’t sleep. Write a letter to your neighbours. In your letter:       - describe the problem with the dog       - explain why it is important for you to sleep       - outline what your neighbours could do about the situation. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follow; Dear ..., Model Answer 1: Dear Mr Jones, Hope this letter finds you in good health and euphoric mode. The party you arranged last month was a great one and all of us enjoyed it thoroughly. However, today I am writing to complain about the constant noise that your dog makes every night. I waited at least a week before writing this letter. I thought the dog might be sick and would stop barking at night when he gets b...

You were hurt in a minor accident inside a supermarket

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You were hurt in a minor accident inside a supermarket and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter:          - say who are you          - give details about the accident          - suggest how the supermarket could prevent similar accidents. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follow; Dear sir/Madam, Model Answer:  Dear Sir/Madam, I am a regular customer of your supermarket, but writing you with a heart filled with grief that I was hurt in a minor accident at the supermarket yesterday. In fact, it was not my fault. Neither did I nor did the other customer see each other while crossing the passage. The passage was filled with products and m...

Write a letter to the bank and explain what has happened

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You have had a bank account for a few years. Recently you received a letter from the hank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect. Write a letter to the bank. Explain what has happened and say what you would like them to do about it. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follow; Dear..., Model Answer:  Dear Mr Alex, I, am Austin Thomas, would like to inform you that I have been maintaining a current account with your bank for the past few years and recently, I got a letter from the bank about erroneous transaction records. The record shows that I have overdrawn and I need to pay an extra amount for this. The whole transaction record is wrong and I did not overdraw my acco...

You have taken a cruise on a holiday and have been disappointed

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You have taken a cruise on a holiday and have been disappointed with the experience. Write a letter to the cruise provider. In your letter say:     - what went wrong     - how you felt about it     - what do you want to be done about it You should write at least 150 words. You do NOT need to write your own address. Model Answer:  Dear Sir, Last week I took a cruise from your shipping company to enjoy a vacation with my family but my experience with it was not pleasing at all. First of all, the cruise appeared to the pier almost 40 minutes later than expected and this whole time my family with other passengers had to wait! It was supposed to start at 8:00 am but it started its voyage at 9:15 am. This is not acceptable at all. Moreover, the ship compartments were too much crowded. It was advertised that only a few people will have th...

You recently bought an item of clothing from a shop

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange of the item. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir or Madam, Model Answer:  Dear Sir or Madam, Last week I bought a formal shirt from your clothing store but found it faulty after reaching home. And when I took it back to your store for a change on the same day, the assistant denied the change or refund! The assistant asserted that products once sold will never be interchanged or refunded. I was astonished that you do not change the sold products if they are found fau...

Write a letter to the landlord regarding problems

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You are a student at an English language school in Brighton and are living in private accommodation with other flatmates. You have not had hot water or heating for some time. The landlord’s workmen have tried to fix the problem but without success. Write a letter to the landlord. In your letter,      - state your reason for writing      - describe the problems and explain how you feel      - propose a solution and ask the landlord to take action You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follow; Dear...,   Model Answer:  Dear Mr Moor, I am Nicholas, a tenant of your flat at 17 Beaver Street and a student in an English language school in Brighton. I am writing to inform you some issues I am facing in your flat. The water heating system o...

Your suitcase was damaged from bus travel

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You travelled by a long distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter,      - inform the bus company of when and to where you travelled.      - describe your suitcase and what happened to it.      - explain why the company should pay for a new suitcase. You do NOT need to write your own address. You should write at least 150 words.  Model Answer:  Dear Sir/ Madam, I am a regular commuter of the buses your company runs and writing to complain about a damaged suitcase. As the manager of the bus company that runs between Kolkata and Mumbai, I think you should know about the matter. I travelled to Mumbai last Monday from Kolkata as I frequently commute between these two locations. My suitcase got seriously damaged as it was not properly taken car...

You were disappointed with the meal and wish to complain

IELTS GT Writing Task 1 (Letter Writing) Sample: You should spend about 20 minutes on this task. You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter,     - explain why you were at the restaurant     - describe the problems     - write about the action you want the manager to take You should write at least 150 words. You do NOT need to write your own address. Model Answer:  Dear Sir, I am Chi Be, a resident of the Hangzhou and a regular visitor to your restaurant. Last Monday, I went to your restaurant to celebrate a family event but was completely disappointed with the meal and service. We picked your restaurant to celebrate our son's 5th birthday. I even let your staff know beforehand. However, it was quite frustrating that the meal that we were served was poor in quality. And in fact, some of those...

Write a letter to the supermarket manager explaining what has happened

IELTS GT Writing Task 1 (Letter Writing) Sample:  You should spend about 20 minutes on this task. You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase. Write a letter to the supermarket manager explaining what has happened. Tell the manager how you feel about the error and tell the manager what you would like him/her to do about it. You should write at least 150 words. You do NOT need to write your own address. Model Answer:  Dear Sir/Madam, I am Kuo Chen, a local resident of Tianjin. Last Thursday, I went shopping at Hisense Plaza in Tianjin and visited your superstore. However, I was startled when I checked my bill after getting home. I was overcharged and billed for items I have not purchased! I bought some kitchen vegetables from your superstore with some dishwashing liquids. But I was charged for two pieces of towels, a perfume of Dunhill brand ...