Write letter to shop manager about problem with kitchen equipment

IELTS GT Writing Task 1 (Letter Writing) Sample:

You should spend about 20 minutes on this task.

You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.

Write a letter to the shop manager. In your letter:

describe the problem with the equipment
explain what happened when you phoned the shop
explain what you would like the manager to do

You should write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear Sir or Madam,

Model Answer:

Dear Sir or Madam,

I wish that I didn’t have to write this letter to you, but I just couldn’t help it. Having lived in the same neighbourhood, I have always visited your shop to buy different kinds of equipment to meet my household needs. But, after buying a kitchen oven from your shop recently, I am not too sure if I could rely upon your store anymore.

And, the reason for this being is my technician just couldn’t get the oven to heat up to the right temperature. I called your shop a couple of times and explained the problem to one of your kitchen equipment experts, but unfortunately, no concrete action was taken to solve my problem. In fact, I asked one of your technicians to help me set up the kitchen oven as early as possible, but it just didn’t happen.

At this point, I don’t really have much patience left to deal with this defective oven anymore, and, therefore, all I want you to do is to replace this defective oven with a new one. And, if that’s not an option, I would expect a full refund immediately.

Yours faithfully,

Manish Patel

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